Refund policy
The short version. Alcohol can't be returned for taste or change of mind — that's the law, not our preference. If it arrives damaged, defective, or wrong, tell us within 14 days and we'll replace or refund it at no cost to you. Orders can be cancelled any time before they ship.
Anything at all: cheers@hellbentcocktails.com or 844-446-2443.
Alcohol products
Because we sell alcoholic beverages, federal and state law limits our ability to accept returns. We cannot accept returns or exchanges of alcohol for reasons of taste or preference, and we cannot accept any product that has been opened. Nothing in this policy limits your rights under applicable law.
Damaged, defective, or incorrect orders
Please inspect your order when it arrives. If anything is damaged or defective, or you receive the wrong item, contact us within 14 days of delivery at cheers@hellbentcocktails.com with your order number and photos of both the item and the outer carton.
We'll replace the affected item or refund it, at our option, at no cost to you.
Hold on to the packaging. Don't discard damaged product or its carton until we've responded — the carrier may need to inspect it, and without it we may not be able to file the claim.
Age verification and undeliverable orders
An adult 21 or older must be present with valid government-issued photo identification to sign for delivery. There are no exceptions, and the carrier cannot leave alcohol unattended.
If delivery can't be completed after the carrier's attempts, the order comes back to us. We'll refund the product value less shipping and any carrier return charges. Shipping charges are not refundable on undeliverable orders.
Cancelling an order
You can cancel for a full refund any time before your order ships. Once it's shipped it can't be cancelled. Email cheers@hellbentcocktails.com as soon as you know.
Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days beyond that to post the credit.
If more than 15 business days have passed since we approved your refund and you still don't see it, contact us at cheers@hellbentcocktails.com.
Returns address
Don't ship anything back before contacting us — returns sent without authorization can't be accepted. Once authorized, send to:
Go-To Gifting LLC
2264 Goodyear Ave STE C
Ventura, CA 93003
United States
Who you're buying from
Products on this store are sold and fulfilled by Go-To Gifting LLC, a licensed alcohol retailer and the retailer of record. Hellbent Cocktails is a brand licensor and is not the seller.